Service — Managed Data Services (24/7)

Your Data Team.
Extended.
Around the Clock.

CALIGO acts as your extended data operations team — providing 24/7 monitoring, incident response, release management, and performance optimisation for enterprise data platforms in regulated industries. We are accountable for your platform's health, not just available when called.

24/7 CoverageProduction MonitoringIncident ResponseRelease ManagementPerformance OptimisationSLA ReportingRegulated Industries
Talk to Our Operations Team Explore Solutions →
Service Level Commitments
P1 Acknowledge15 minutes
P1 Resolution / Workaround4 hours
P2 Resolution24 hours
P3 Resolution72 hours
Coverage Window24 / 7 / 365
ReportingWeekly + Monthly QBR
24/7
Coverage, 365 days
15min
P1 acknowledge SLA
99.7%
Availability delivered
100%
Regulatory deadlines met
The Problem

Enterprise Data Platforms Need More Than a Helpdesk.

In regulated industries, data platform downtime is not an inconvenience — it is a regulatory event, a commercial failure, or both. A missed COREP submission. A churn scoring run that didn't complete before the campaign launched. A Solvency II pipeline that failed on the last day of the quarter.

Most organisations address this with a best-efforts internal team that covers office hours, escalates to vendor support when things break, and hopes that month-end and quarter-end are quiet. CALIGO's Managed Data Services replaces this with a structured, 24/7 operations capability — accountable for outcomes, not just available when called.

Month-End Is Always a Crisis
Regulatory and commercial reporting deadlines create predictable operational risk that reactive support models cannot manage — because the failures happen at 2am on the last day of the month.
No Coverage After Business Hours
Critical pipelines run overnight. When they fail, nobody finds out until the morning — by which point the impact has already reached downstream systems, reports, and regulators.
Internal Team Stretched Thin
The data engineering team that built the platform is responsible for operating it, extending it, supporting it, and delivering new projects. Something always gets deprioritised — and it is usually operations.
Vendor Support Is Too Slow
Hyperscaler and tool vendor support responds to tickets in days — not in 15 minutes. For a failing COREP pipeline at 11pm on reporting day, that is not fast enough.
No Operational Accountability
Internal operations have no formal SLA, no regular reporting, and no defined escalation path. When something goes wrong, the conversation is about who is to blame rather than how fast it gets fixed.
What We Deliver

Six Managed Service Capabilities. All Day. Every Day.

Every capability is backed by defined SLAs, dedicated engineering coverage, and transparent reporting. You get operational maturity without building it from scratch.

24/7 Monitoring & Alerting
Round-the-clock monitoring of your entire data platform — pipelines, data freshness, quality rules, SLAs, and business-critical thresholds. Alerts are triaged and responded to immediately — not queued for morning review.
Continuous pipeline health monitoring
Real-time freshness & quality alerting
Business-hour and overnight coverage
Live operations dashboard access
Incident Response & Resolution
Tiered incident response with defined acknowledgement and resolution SLAs. P1 incidents — regulatory pipeline failures, complete platform outages — are acknowledged in 15 minutes. Every incident receives a post-mortem and remediation action.
P1: 15-min acknowledge, 4-hr resolve
On-call engineering rotation
Runbooks per system & pipeline
Post-incident root cause report
Release & Change Management
Structured release management for pipeline changes, model updates, and platform configuration — with pre-release testing, staged deployment, and rollback capability. No more changes going straight to production.
Structured release approval workflow
Pre-release automated testing
Staged environment promotion
Rollback & change audit log
Performance Optimisation
Ongoing analysis of query performance, pipeline efficiency, and cloud resource consumption — identifying optimisation opportunities, reducing costs, and ensuring the platform scales with data volume growth.
Query performance tuning
Cloud FinOps & cost management
Capacity planning & scaling
Monthly optimisation report
Regulatory Deadline Management
For regulated industries, we treat submission deadlines as first-class operational events — dedicated coverage, pre-submission pipeline testing, and incident escalation paths aligned to regulatory timelines.
Pre-submission pipeline rehearsals
Dedicated deadline coverage
Regulatory escalation protocol
Submission confirmation reporting
SLA Reporting & Governance
Weekly SLA performance reports to operational stakeholders. Monthly QBR with trend analysis, incident review, platform health assessment, and forward roadmap for operational improvements.
Weekly SLA performance report
Monthly QBR agenda & output
Incident trend analysis
Platform health scorecard
Service Model

Partnership, Not a Support Contract.

CALIGO Managed Data Services is a long-term operating partnership — not a break-fix helpdesk. We are accountable for your platform's health, measured against defined SLAs, and invested in continuous improvement.

01
Onboarding & Baseline
We document your platform — pipelines, dependencies, failure history, and stakeholder map. We establish the operational baseline and define SLAs per data asset before taking responsibility.
4–6 Weeks
02
Instrumentation & Runbooks
Every pipeline gets monitoring instrumentation. Every failure mode gets a runbook. Every SLA gets a reporting dashboard. We operate what we can see and document.
Week 2–5
03
Coverage Activation
24/7 monitoring and on-call coverage goes live. First weekly SLA report delivered to operational stakeholders. P1 incident response SLA in force from day one of coverage.
Go-Live
04
Steady-State Operations
Daily triage, weekly reporting, regular release management cycles, and monthly QBR. Incidents resolved against SLA. Root causes addressed systemically — not just patched.
Ongoing
05
Continuous Improvement
Monthly operational review identifies fragile pipelines, rising technical debt, and optimisation opportunities. We propose and implement improvements — proactively, not reactively.
Monthly cadence
06
Capability Transfer
Where clients want to build internal capability, we run structured knowledge transfer — documenting everything, training the team, and reducing dependency on CALIGO at a pace that suits the organisation.
Optional
Use Cases

24/7 Operations. Measured Outcomes.

These results were achieved under managed service contracts — measured against contractual SLAs, not aspirational targets.

Banking · Austria · Regulatory
COREP Platform — Zero Missed Submissions in 18 Months
CALIGO manages DataOps for a major Austrian bank's COREP reporting platform — 47 pipelines, monthly submission cycles, and 24/7 coverage through quarter-end and year-end.
18 months: zero missed regulatory submissions; 99.6% availability
Telecom · CDP
CDP Operations — D+1 Freshness SLA, 90-Min MTTR
CALIGO operates the CDP for a major telecom operator — daily ingestion from 6 source systems, churn scoring pipelines, and D+1 freshness SLA for the campaign engine.
D+1 SLA maintained continuously; MTTR 90 minutes
Insurance · Submission
Solvency II Submission Pipeline — Managed Through QRTs
CALIGO manages the Solvency II submission pipeline for a Turkish insurer — monitoring 18 source feeds, validating QRT outputs pre-submission, and providing dedicated coverage on submission days.
Every QRT submission completed on time with zero manual reconciliation
Banking · Cloud
Platform Cost Optimisation Embedded in Managed Service
Within the managed service engagement, CALIGO's performance optimisation capability reduced the client's Azure platform costs by 31% through query tuning and dynamic scaling.
Cloud costs reduced 31% with no SLA impact
Related

Paired with the Right
Solutions & Services.

This service works best alongside complementary CALIGO capabilities — combining operational delivery with the analytical and governance solutions that depend on a healthy platform.

Service
DataOps & Platform Operations
DataOps is the foundation of managed services — the monitoring, CI/CD, and quality controls that make 24/7 operations possible at scale.
Solution
Data Platform & Engineering
CALIGO builds the platform and transitions into managed operations — maintaining full accountability for platform health across the entire lifecycle.
Solution
Regulatory & Risk Analytics
Regulatory reporting pipelines are the highest-SLA systems in any managed service engagement — COREP, IFRS 9, and Solvency II failures have direct regulatory consequences.
Service
Managed Data Services 24/7
For mission-critical platforms requiring round-the-clock coverage — DataOps is elevated to full 24/7 managed operations with P1 SLAs and dedicated engineering.
Mission-Critical Platforms Deserve Mission-Critical Operations.
Talk to CALIGO about extending your data operations team — 24/7 coverage, defined SLAs, and a team that is accountable for outcomes.
Request a Managed Services Briefing Explore Solutions